manual > fingerprinting procedure

fingerprinting procedure

I.  Once customers come in

  • Firstly, make sure to request them to write down their name, time in, and signature on our Visitor Log In.

  • Secondly, request two valid IDs (one must be original, one could be a picture) and any request letter or consent form for the fingerprinting service if they have. 

  • Thirdly, take a photo of customers for their applications (No glasses, mask, earbuds, etc.). Please note that US Immigration, FBI and Employment (Federal) are the 3 exceptional types that the RCMP does not require a photo. 

  • Then, ask customers to fill out the Fingerprint Request Form (an online form is preferable)

II.  During the time of service

  • Create a new applicant in the SIS system.

  • Fill in all required fields of customer information.

  • Create a new application according to the customer's reason for the fingerprinting.

***Remember to SAVE it after filling the information.

  • Upload the taken photo to the system.

  • Print out the application form for customers to check (with the red stamp and date stamp on) - Ask them to initial and sign if all information is correct.

  • Export the application after customers initial and sign.

  • Open LiveScan application to take customers' fingerprints (RCMP or Paper, respectively)

+ For the RCMP: 

  • Lock the fingerprints and close the Live Scan application after taking fingerprints.

  • Import the fingerprints to the application

*** If the result is sent to any third party, the consent form must be filled and a bio-consent finger must be taken

  • Charge customers for the fingerprinting fee and create a Quickbook receipt for that. 

  • Submit the application

+ For the FBI/C-216C: 

  • A photo of the customer needs to be added before printing out (for C-216C).

  • Lock and print the fingerprints on the fingerprint card (FBI or C-216C).

  • Both applicant’s and technician’s signature must be signed in the proper boxes of the cards. Moreover, for C-216C, the applicant’s photo on the card must be stamped and the English box must be checked. 

  • Give customers their fingerprint card (inside an envelope). 

  • Advise customers to always keep the fingerprint cards flat. If they fold or bend it, the fingerprint cards might be rejected.

+ For all applications: 

  • Charge customers for the fingerprinting fee and create a Quickbook receipt for that. 

  • Give customers all necessary documents (receipt, submission confirmation, etc.), confirm that their fingerprints are already sent to the RCMP and explain to them about what is going to happen next (including how to contact the RCMP if needed).

  •  Sign out the VLI

  ❏ FBI/C-216C​

Firstly, the Submission Type needs to be set as ‘Fingerprints-RCMP’ to be printable for customers to check their information. Then, change it to ‘Fingerprints-Paper’.

+ The Application Type is the reason that customers need the fingerprints card for.

      ❏ RCMP

+ Permanent Resident/Adoption/Record Suspension/Border Crossing

  • Just choose the suitable Application Type depending on the reason that customers need to have fingerprints taken for.

  • For the Record Suspension, ask if customers apply their application via any agent. If so, a consent form is needed so that the result can be sent to their agent (Keep original consent form and give its copy to customers).

  • For the Permanent Resident, ask if customers have received any request letter from the IRCC for their fingerprints. If so, the Application Number and UCI need to be filled in the system (on Misc tab) and the result may be sent directly to the IRCC (depending on the request letter).

  • For the Adoption, double check to make sure that customers need the RCMP Criminal Record Check, not Vulnerable Sector Check (what we cannot do).

  • For the Border Crossing/Visa, double check to make sure the reason is correct. It is easy to be confused with C-216C or US Green Card.

+ Canadian Citizenship 

  • A request letter from the IRCC is required along with their PR Card and Driver License/Passport, etc.

  • For Application Type, choose ‘Canadian Citizenship’.

  • The result should be sent to the corresponding IRCC office which is printed on the request letter.

  • The Application Number on their request letter must be filled in both the File Number/CIC and the Individual Reference Number boxes. 

  • The UCI must be filled in the UCI box

+ US Immigration - US Green Card (Under Privacy Act Request)

  • For the Application Type, choose ‘Privacy Act Request’. 

  • For the Application Subtype, choose ‘Other’.

  • For the Details of Information Sought, write ‘RCMP National Repository Entire Holdings’.

  • The result can only be returned directly to the customers at the same address filled in the Application Details page.

+ Employment

  • Federal Employment:

- Ask customers to provide any fingerprinting requested form from their employer. The letter will have the ORI Number and we need to fill it in the system for this type of employment).

- In case a customer does not know the ORI number, please advise them to contact their company for more information.

- For the Application Type, choose ‘Employment (Federal Govt)’.

- No need to fill in the Occupation and the Employer boxes (These boxes are optional).

- The result must be sent to the federal agency which is represented by the ORI Number.

- The ORI Number can only be selected from the ‘Stored Addresses’ button (we cannot fill in).

- Please advise customers that the result will not be sent to the individual's address, the 20-digit DCN number will be used to check their result status on a corresponding federal portal after 3 business days.

  • Police Employment:

- This usually applies for Cadet jobs with the RCMP. 

- For the Submission Type, it should be ‘Fingerprints - Paper’ (since clients usually need two C-216C fingerprint cards to send to the RCMP by themselves).

- For the Application Type, choose ‘Employment (Police)’.

- For the Application Subtype, choose ‘Canadian Police Force’.

- For the Occupation, fill in ‘Cadet’.

- For the Employer, fill in ‘RCMP’.

- The response address should be filled with the address that the applicant needs to send their fingerprint cards to. It is usually the one in the picture, but we can double check with customers to make sure (they should have a letter which shows the response address).

  • Private Employment:

- For the Application Type, choose ‘Employment (Private Industry)’.

- Fill the customer’s job title in the Occupation box and their company name in the Employer box.

- For the Type Details, copy and paste both the Occupation and the Employer according to the format in the picture.

- The result will be sent directly to customers after 2-3 weeks. If customers mention about the lower price or instant result, they may mention about the Name-based check which is conducted by the local police.

***Some special types under Private Employment: the procedure is similar to the normal Private Employment, but the information needs to be filled accordingly to the specific application types, as shown below:

  • Immigration Consultant with ICCRC/CICC: ICCRC changed their name to CICC. It will be better to fill the box Employer with ‘CICC’.

  • Controlled Goods Program

  • Cannabis Security Clearance


- Ask customers for a consent form since we need to fill the DCN Number and add one arbitrary consent finger on that form (the chosen finger must be circled accordingly).

- The result will be sent to Health Canada based on the address on the customer's consent form. 

- Give customers the original consent form and keep its copy

  • Provincial/Municipal Employment

- The procedure is similar to Private Employment, but we need to choose the corresponding Application Type.

- Customers usually have the request letter form their employers which shows the name of the Provincial organization.

- Fill requested information and stamp on the letter they bring in (if applicable).

+ Name Change

  • Customers must bring the instructions letter from Service Ontario or other Provincial Service to the appointment. In Alberta, there is no need for the letter as the fingerprints must be done before people can start their Name Change application.

  • The customer’s new name should be filled in the Application Details page as normal.

  • Click on the ‘Alias Names’ button to add the customer’s former name.

  • Click on the ‘+’ button.

  • Fill the customer’s Former Name correspondingly.

  • Click the check mark button.

  • Click ‘OK

  • Name Change (there are 2 different types which need to be chosen accordingly to applicant's requirements):

- For the Application Type, choose ‘Other’.

- For the Type Details, type in ‘Name Change - Ontario’.

*Note: This application type will produce a Certified Criminal Record Check, and the new name will be added to the individual’s criminal record, should one exist.

- For the Application Type, choose ‘Name Change’.

- For the Application Subtype, choose Alberta/BC/‘Other’, according to the province.

*Note: This application type produces a confirmation letter of acknowledgement that a search of the National Repository of Criminal Record Check has been completed and that the new name will be added to the individual’s criminal record, should one exist; a Certified Criminal Record Check will not be provided.

+ Vulnerable Sector Check 

  • We can only do this if customers have a request letter from local police.

  • All fields in the ‘Services’ tab should be filled like Private/Volunteer Employment. 

  • Please make sure to tick the “Employment in Vulnerable Sector” box.

  • Results will be sent to the Police Department which is mentioned on the request letter.

  • The “Vulnerable Sector” tab must be filled with corresponding information. 

  • On the “Details Regarding Vulnerable Person” box, fill in the duty of the customer in association with vulnerable people.

  • The file number on the customer’s request letter should be filled in the ‘File Number/CIC’ box.

+ Other

  • For the Application Type, choose ‘Other’. 

  • For the Type Details, enter the specific reason that customers need their fingerprints taken for. 

**For RCMP Criminal Record Check, try not to do the application under this “Others” type for the RCMP Check, except for the “Group Of Five Sponsorship”, as it can be easily rejected by the RCMP if the specified reason is not recognized by them.

***Some special types under Others reason:

+ Group of 5 Sponsorship: RCMP

  • For the Submission Type, choose ‘Fingerprints - RCMP’.

+ NCLEX - RN Exam (Nursing License): FD-258

  • For the Submission Type, choose ‘Fingerprints - Paper’

  • For the Type Details, fill in ‘NCLEX - RN Exam’ or ‘Nursing License’ or any specific reason that customers want to fill in.

+ Other Licenses: Gaming/Horsing/Racing/Insurance: FD-258

  • For the Submission Type, choose ‘Fingerprints - Paper’.

  • For the Type Details, fill in specific name of license or whatever reason that customer wants to fill.