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internal policy

1.    Payment:

a. E-transfer:
-    Ask customers to e-transfer to the email address of the location they have their fingerprints taken, along with the password to deposit the money.
-    Check the email to see if the customer already transferred the money. If yes, the customer can leave.
-    Contact Justin to provide the transfer information, including the password for depositing.


b. Cash:
-    Cash payment must be noted on Cash-Login sheet, Visitor Login sheet, and Quickbook.
-    Make sure the cash box always has at least $200 change.

 

2.    Day-off:
-    There will be 10 days off for vacation and 3 sick days per year.
-    The vacation time will be paid partially and equally on every pay cheque.
-    Do not discuss switching your schedule with other colleagues without permission from Justin. You would rather use your personal day off instead.
- Employees must send a request for their days off to Selena for reviewing in advance (as soon as possible).

3.    Refund/Discount
•    No need to ask:
-     Free of charge for second attempt of fingerprints if the application is rejected by RCMP/FBI/etc. due to the applicants’ fingerprints quality but not due to their existing skin conditions. $25 RCMP processing fee will still apply if applicable.
-    Free of charge (even $25 processing fee) for the second attempt of fingerprints if there is any mistake from us on the first application.
-    Refund if we did an application which is supposed not to be done with us without the customer’s consent
-    $5 Google Review discount during the marketing campaign.
•    Must advise Justin for approval and the amount
-    Discount for the second attempt of fingerprints if there is any mistake from customers on the first application
-    Discount for the second attempt of fingerprints if the first application is lost during the mailing process
-    Discount for multiple services for the same person at a time
-    Discount for the second attempt of fingerprints if the application is rejected due to applicants’ existing skin conditions.

4.    Health Insurance
-    Employees can choose to opt-in to the company's Health Insurance in which the company will pay 60% of the plan and the rest will be on an employee.
-    Family package is also available where the company pays 60% (Cần sếp or chị Vi confirm)

5.    Travel Claim
-    Employees can claim expenses for their commute if they have to drive to different locations rather than their scheduled work location (upon company’s request) at the rate of $0.25/km and also quailed for $20 lunch if they spend more than 4 hours on that trip.

6.    Orders
-    Employees must keep track of supplies at their office and ask Selena to order when they are in short.

7.    Salary
-    Each employee will have a different wage depending on their duties. Do not share or compare your salary with your colleagues.
-    The salary will be paid bi-weekly and directly to your bank account via ADP. Employees will need to report their bi-weekly timesheet in their ADP account to process the payment.

8.    Communications:
-    Everything about the company can be discussed via a Facebook group chat called F1 Fingerprint Staff
-    Technical Q&A should be discussed via a Facebook group chat called F1 Staff – Technical Q&A Only to share with Milton and Burlington locations.
-    Facebook page called Frontier One – Team and the internal page will be used for postings and announcements from the management.
-    There will be a bi-weekly technical meeting every other Tuesday via MS Teams to discuss any technical issues faced during 2 weeks of doing fingerprints.